frequently asked questions

The final guest count is required 14 days before the event date to accommodate our chefs’ advance food ordering process. Please note that last-minute changes, such as significant increases or decreases, cannot be guaranteed.

No, rental costs are not included. Rental charges vary based on guest count and the chosen style of food service. Once the menu is finalized, we compile a rental list and obtain an estimate from the rental company, which is then relayed to the client for direct payment to the rental company.

Service fees will be clearly indicated on your quote prior to your approval and will cover costs related to administration, applicable rentals and/or delivery.  Gratuities are always at the discretion of our clients and always appreciated.

Events outside of the downtown core are subject to an additional fee to cover transportation expenses.  Transportation fees will be clearly indicated on event quotes and will be dictated based on the specific details for your event.

Complimentary vegan options are provided for all food services to accommodate vegan guests at each event.

Our scratch-made food allows us to easily accommodate allergies and food restrictions. With advance notice, we can prepare dishes without certain ingredients or create separate dishes to meet the special needs of individual guests.

To secure your date, it’s recommended to sign the contract as soon as possible since dates book up quickly. Your event is confirmed upon receipt of a signed contract and deposit.

We require a 50% deposit upon signing the contract, payable via Cheque, Credit Card, E-Transfer, or Wire Transfer. The remaining balance is due 7 days before your event, using the same payment methods. Please note, Credit Cards are not accepted without an additional 1.5% Admin Fee for Visa or MasterCard.

If the event is cancelled by the client, the deposit will be held for future events if canceled 3 months or more before the event date. Cancellation within 1 – 3 months forfeits the deposit, while cancellations within 2 weeks to 1 month result in a full deposit forfeiture and a 50% charge of the total quote. Cancellations within 2 weeks of the event date result in a full deposit forfeiture and a 100% charge of the total quote.

When providing bar service, we operate under our Catering Endorsement License. Private events at residences do not require a liquor license, while a Special Occasions Permit is needed for events with self-provided alcohol at public venues. We can assist with the application process and answer any questions about the SOP.

The soft bar includes Soda Pop, Juice, and garnishes. Additional costs apply for Caesar Mix, Mojitos, Sparkling/Flat Waters, and Specialty Garnishes. Ice is billed separately on a per-person basis.

Consumption bar service requires a 2-drink minimum and no refunds are provided post-event. Over consumption is billed afterward.